:root{--ink:#183532;--muted:#6b7d78;--green:#0d7568;--line:#dce5df;--pale:#f1f5f1;--amber:#906316;--red:#ad453d}*{box-sizing:border-box}body{margin:0;font:14px/1.6 -apple-system,BlinkMacSystemFont,"Segoe UI","Microsoft YaHei",sans-serif;color:var(--ink);background:#f7f8f4}button,input,textarea,select{font:inherit}button{cursor:pointer;border:1px solid var(--line);border-radius:7px;background:white;color:var(--ink);padding:8px 13px}button:hover{background:#edf4ee}button:disabled{opacity:.5;cursor:not-allowed}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #7bbbad;outline-offset:2px}input,textarea,select{width:100%;border:1px solid #cbd8d1;background:white;border-radius:7px;padding:9px 11px;color:var(--ink)}textarea{resize:vertical;min-height:76px}label{display:block;font-weight:600;font-size:12px}label input,label textarea,label select{margin-top:5px}h1,h2,h3,p{margin:0}h1{font-size:24px;letter-spacing:-.8px}h2{font-size:17px}h3{font-size:14px}.muted{color:var(--muted)}.small{font-size:12px}.eyebrow{font-size:10px;letter-spacing:1.8px;color:var(--green);font-weight:700}.primary{background:var(--green);border-color:var(--green);color:#fff}.primary:hover{background:#075e53}.text-button{border:0;background:transparent;padding:0;text-align:left}.badge{border-radius:30px;padding:4px 10px;background:#edf3ee;font-size:11px;white-space:nowrap}.badge.warn{background:#fff1d7;color:var(--amber)}.badge.error{background:#fae7e5;color:var(--red)}.brand-mark{display:grid;place-items:center;width:36px;height:36px;border-radius:10px;background:var(--green);color:white;font:700 24px Georgia}.login-screen{min-height:100vh;display:grid;place-items:center;background:radial-gradient(ellipse at 10% 0,#d8e8dd,transparent 65%)}.login-card{width:min(460px,calc(100% - 40px));padding:40px;background:white;border:1px solid var(--line);border-radius:20px;box-shadow:0 25px 90px #1835320a;display:grid;gap:18px}.login-card .eyebrow{margin-top:10px}.login-card h1{font-size:27px}.error{color:var(--red)}.workspace{height:100vh;display:flex}.workspace[hidden],*[hidden]{display:none!important}.sidebar{width:190px;flex-shrink:0;background:#eef2e9;border-right:1px solid var(--line);padding:28px 16px 20px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:10px;font-size:12px;font-weight:750;letter-spacing:.8px}.brand small{display:block;color:var(--muted);font-weight:400;font-size:10px;letter-spacing:1px}.nav-label{margin:30px 10px 8px;font-size:10px;color:var(--muted);letter-spacing:1px}.nav-button{display:block;width:100%;border:0;text-align:left;margin:4px 0;background:transparent;padding:10px 12px;font-size:12px}.nav-button.active{background:#dbe8dc;color:#105b4c;font-weight:700}.sidebar-bottom{margin-top:auto;padding:20px 10px 0;border-top:1px solid var(--line);font-size:12px}.sidebar-bottom button{margin-top:8px;color:var(--muted)}.main{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}.topbar{padding:23px 30px 19px;display:flex;justify-content:space-between;align-items:center;gap:16px;border-bottom:1px solid var(--line);background:#fcfdf9}.connection-group{display:flex;align-items:center;gap:10px}.channel-strip{display:flex;gap:8px;flex-wrap:wrap;padding:10px 28px;background:#fff;border-bottom:1px solid var(--line);font-size:11px;color:var(--muted)}.banner{padding:8px 28px;background:#f9edbd;color:#745814}#notice{padding:9px 28px;background:#e8f3e8;border-bottom:1px solid var(--line)}#notice.error{background:#fae7e5}.desk-grid{display:grid;grid-template-columns:310px minmax(0,1fr);flex:1;min-height:0}.case-panel{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:#fbfcf8}.list-heading{display:flex;align-items:center;justify-content:space-between;padding:20px 20px 10px}.list-heading h2{font-size:15px}.search-label{padding:0 16px 15px}.search-label input{font-size:12px}.case-list{overflow:auto;flex:1}.case-card{width:100%;text-align:left;padding:16px 20px;border:0;border-top:1px solid var(--line);border-radius:0;background:transparent}.case-card.active{background:#eaf2e9;box-shadow:inset 3px 0 var(--green)}.case-meta{display:flex;justify-content:space-between;gap:8px;font-size:10px;color:var(--muted);margin-bottom:7px}.case-card strong{font-size:13px;display:block}.case-card .preview{font-size:12px;color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin:4px 0 9px}.evidence-note{padding:15px 20px;border-top:1px solid var(--line);color:var(--muted);font-size:10px}.detail-panel{overflow:auto;padding:24px 28px;background:white}.empty-state{max-width:420px;margin:100px auto;text-align:center;color:var(--muted)}.empty-state h2{color:var(--ink);margin:15px}.empty-state p{margin:12px}.empty-icon{font-size:32px;color:var(--green)}.detail-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.detail-heading h2{font-size:22px;line-height:1.4}.detail-heading .muted{font-size:12px;margin-top:5px}.summary-box{margin:20px 0;background:#f0f5ec;border:1px solid #dbe6d5;border-radius:9px;padding:15px}.summary-box p{font-size:13px;margin-top:7px;white-space:pre-wrap;overflow-wrap:anywhere}.section-heading{display:flex;justify-content:space-between;align-items:center;margin:22px 0 12px}.timeline{display:grid;gap:12px;max-height:340px;overflow:auto;padding:3px}.message{padding:12px 14px;border:1px solid var(--line);border-radius:9px;max-width:94%;background:#f7f9f6}.message.outbound{justify-self:end;background:#eef5ef}.message.internal{background:#fff7e4;border-style:dashed}.message p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.message-header{font-size:10px;color:var(--muted);display:flex;gap:12px;justify-content:space-between;margin-bottom:5px}.risk-box{padding:13px 15px;border:1px solid #ebd19d;background:#fff8e7;border-radius:8px;margin:16px 0;font-size:12px}.risk-box p{margin-top:5px;white-space:pre-wrap}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.full-width{grid-column:1/-1}.actions{display:flex;justify-content:flex-end;align-items:center;gap:10px;margin-top:12px}.actions .small{margin-right:auto}.block{border-top:1px solid var(--line);margin-top:24px;padding-top:18px}.block h3{margin-bottom:12px}.inline-form{display:flex;align-items:end;gap:10px}.inline-form label{flex:1}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.status-line{margin-top:8px;font-size:11px;color:var(--muted)}@media(max-width:1100px){.sidebar{width:154px;padding-left:10px;padding-right:10px}.desk-grid{grid-template-columns:260px minmax(0,1fr)}.detail-panel{padding:20px}.topbar{padding:18px 20px}.brand{font-size:10px}.brand-mark{width:30px;height:30px}}@media(max-width:820px){.sidebar{width:125px}.brand{display:block}.brand .brand-mark{margin-bottom:8px}.desk-grid{grid-template-columns:215px minmax(0,1fr)}.form-grid{grid-template-columns:1fr}.full-width{grid-column:auto}.topbar h1{font-size:19px}.topbar .eyebrow{display:none}.channel-strip{padding:8px 16px}.detail-panel{padding:16px}.case-card{padding:14px}.inline-form{flex-wrap:wrap}}@media(max-width:650px){.workspace{height:auto;min-height:100vh}.sidebar{width:110px}.desk-grid{display:block}.case-list{max-height:280px}.detail-panel{min-height:500px}.main{overflow:visible}.topbar{flex-wrap:wrap}.evidence-note{display:none}.channel-strip{font-size:10px}}
.attendance-panel{background:#fbfdf9;border-bottom:1px solid var(--line);padding:12px 28px;max-height:290px;overflow:auto;flex-shrink:0}.attendance-heading{display:flex;justify-content:space-between;gap:14px;align-items:center}.attendance-heading h2{font-size:14px}.attendance-actions{display:flex;gap:8px;align-items:center;flex-shrink:0}.attendance-actions button{font-size:12px}.attendance-records{font-size:12px;margin-top:7px}.attendance-records summary{cursor:pointer;color:var(--green)}.attendance-table-scroll{overflow:auto}.attendance-records table{border-collapse:collapse;width:100%;margin-top:8px;text-align:left}.attendance-records td,.attendance-records th{padding:8px;border-bottom:1px solid var(--line);vertical-align:top}.attendance-records small{display:block;color:var(--muted)}.attendance-warning{font-size:12px;color:var(--amber);padding:6px 0}@media(max-width:900px){.attendance-heading{align-items:flex-start;flex-direction:column}.attendance-panel{padding:10px 16px}.attendance-records table{min-width:650px}}
/* Compact desktop workspace: platforms, queue, conversation, order follow-up. */
:root{--ink:#253754;--muted:#75829b;--green:#1768dc;--line:#dce4ef;--pale:#f1f5fa}.sidebar{width:138px;background:#163c77;color:#e6eeff;padding:20px 10px}.sidebar .brand{font-size:10px}.sidebar .brand-mark{background:#fff;color:#1b62c4}.sidebar .nav-label,.sidebar .brand small,.sidebar .sidebar-bottom button{color:#a7c1e8}.sidebar .nav-button{color:#dbe9ff;font-size:12px;padding:9px 10px}.sidebar .nav-button.active{background:#3166ae;color:white}.sidebar .sidebar-bottom{border-color:#42618d}.topbar{padding:12px 20px;background:white}.topbar h1{font-size:19px}.topbar .eyebrow{display:none}.channel-strip{padding:5px 20px;font-size:10px}.attendance-panel{padding:8px 20px;max-height:190px}.attendance-heading h2{font-size:12px}.attendance-heading p{font-size:10px}.attendance-actions button{padding:5px 9px}.attendance-records{margin-top:3px;font-size:10px}.attendance-heading{align-items:center}.desk-grid{grid-template-columns:260px minmax(0,1fr)}.detail-panel{display:flex;padding:0;overflow:hidden;gap:0}.chat-main{flex:1;min-width:300px;overflow:auto;padding:16px 20px}.work-side{width:305px;flex-shrink:0;overflow:auto;border-left:1px solid var(--line);background:#f6f8fc;padding:14px}.work-side h3{font-size:12px}.work-side label{font-size:11px}.work-side textarea{min-height:58px;font-size:12px}.work-side input,.work-side select{padding:6px 8px;font-size:12px}.work-side button{font-size:11px;padding:6px 8px;margin-top:6px}.work-side .form-grid{grid-template-columns:1fr;gap:8px}.work-side .full-width{grid-column:auto}.work-side .actions{flex-wrap:wrap;margin-top:8px}.work-side .actions .small{font-size:10px}.work-side .block{margin-top:14px;padding-top:12px}.work-side .message{max-width:100%;font-size:11px;margin-top:8px;padding:9px}.work-side .message p{font-size:12px}.case-tools{display:flex;gap:8px;align-items:center;margin-bottom:12px}.case-tools button{font-size:11px;padding:5px 9px}.case-tools .small{font-size:10px}.detail-heading h2{font-size:18px}.summary-box{padding:12px;margin:14px 0;background:#eff5ff;border-color:#dbe8fa}.summary-box p{font-size:12px}.source-snapshot details{padding:8px 0}.source-snapshot summary{cursor:pointer;font-size:12px;color:var(--green)}.timeline{max-height:none}.message.outbound{background:#e8f2ff}.tag-options{display:flex;flex-wrap:wrap;gap:5px;margin:8px 0}.tag-options label{display:flex;align-items:center;gap:4px;padding:2px 5px;background:#e6edf8;border-radius:4px}.tag-options input{width:auto;margin:0}.task-card{border:1px solid var(--line);padding:10px;background:white;border-radius:6px;margin:8px 0;font-size:12px}.task-card strong{display:block}.task-clock{display:block;color:#2568b5;font-weight:650;font-size:11px}.task-clock.overdue{color:#c3463c}.case-card.active{background:#eaf2ff;box-shadow:inset 3px 0 #1768dc}.case-card{padding:13px 15px}.case-card .badge{font-size:9px}.case-panel .empty-state{margin:45px 15px}.collaboration>p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:11px}.case-list .badge{margin-right:4px}.main>.desk-grid>.detail-panel>.empty-state{margin:100px auto}@media(max-width:1150px){.sidebar{width:115px}.desk-grid{grid-template-columns:220px minmax(0,1fr)}.work-side{width:250px}.chat-main{min-width:240px;padding:14px}.case-tools{flex-wrap:wrap}.attendance-heading p{max-width:470px}}@media(max-width:920px){.detail-panel{display:block;overflow:auto}.work-side{width:auto;border-left:0;border-top:1px solid var(--line);overflow:visible}.chat-main{overflow:visible;min-width:0}.attendance-heading{align-items:flex-start}.desk-grid{grid-template-columns:210px minmax(0,1fr)}}

.prepared-preview{padding:16px;border:1px solid #b9cfdb;border-radius:12px;background:#f0f8ff}.prepared-preview p,.foreign-original p{white-space:pre-wrap;overflow-wrap:anywhere}.confirm-reply{display:flex;align-items:flex-start;gap:8px}.confirm-reply input{width:auto;margin-top:4px}.foreign-original{font-size:13px;margin:10px 0;color:#65758b}.foreign-original summary{cursor:pointer}#prepared-risks{color:#805329}

.consulted-product{display:flex;gap:14px;padding:10px 0}.consulted-product img{width:88px;height:88px;object-fit:contain;background:white;border-radius:8px}.consulted-product p{margin:6px 0}.consulted-product>div{min-width:0;overflow-wrap:anywhere}

.reply-help{padding:12px 14px;background:#edf4ff;border-left:4px solid #2568b5;border-radius:6px;font-weight:650;line-height:1.6}.reply-help[data-stage="confirm"],.reply-help[data-stage="blocked"]{background:#fff2d8;border-color:#bc7512;color:#74450c}.reply-help[data-stage="ready"]{background:#e7f6ed;border-color:#258251}.confirm-reply{padding:14px;background:#fff3d7;border:2px solid #c88626;border-radius:8px;font-weight:700;cursor:pointer}.confirm-reply input{min-width:22px;min-height:22px;accent-color:#1768dc}.confirm-reply:has(input:checked){background:#e7f6ed;border-color:#258251}

.confirmed-fact{display:flex;gap:8px;align-items:center;margin-top:10px}.confirmed-fact input{width:18px;min-height:18px;margin:0}button:disabled{opacity:1;background:#e5e9ef!important;color:#616d7e!important;border-color:#c7d0dc!important;cursor:not-allowed;box-shadow:none!important}

/* Keep long navigation inside its own scroll area, never the desktop document. */
.sidebar{min-height:0;overflow-y:auto;overflow-x:hidden;overscroll-behavior:contain}
.sidebar>*{flex-shrink:0}
@media(min-width:651px){
  html:has(.workspace:not([hidden])),body:has(.workspace:not([hidden])){height:100%;overflow:hidden}
  .workspace{height:100vh;height:100dvh;min-height:0;overflow:hidden}
  .main{min-height:0;overflow:auto;overscroll-behavior:contain}
  .main>:not(.desk-grid){flex-shrink:0}
  .desk-grid{flex:1 0 220px;min-height:220px;overflow:hidden}
}
@media(max-width:650px){
  .sidebar{position:sticky;top:0;height:100vh;height:100dvh}
}

.background-refresh{padding:4px 20px;font-size:11px;color:#60728e;background:#f4f7fc;flex-shrink:0}.background-refresh span+span{margin-left:14px;color:#926119}.queue-reason{font-size:10px;color:#6b7890;margin:4px 0;overflow-wrap:anywhere}

.background-refresh button{font-size:11px;padding:3px 7px;margin-left:10px}.background-context-stale #dispatch-submit,.background-context-stale #reply-form button[type="submit"]{opacity:.55;outline:2px solid #dca958}.passive-message-updates{border-left:3px solid #4586d9;padding:8px;background:#f2f7ff}.passive-message-updates p{white-space:pre-wrap;overflow-wrap:anywhere}